Feedback And Learning

deep understanding of customers through voice of customer, insightful customer satisfaction mechanisms, Net Promoter Score, customer effort and closed loop learning to feed all the insights back into the workforce.


Kedar Naik is Founder and Chief Customer Officer of Customer Experience Solutions. He has 20 years’ experience in helping companies understand their customers and provide great experiences to drive satisfaction, loyalty, retention and brand advocacy. Kedar also helps companies looking to offshore processes at a fraction of their current costs