Customer Journey Mapping
Since everyone in an organisation is responsible for customer experience, it helps if everyone can visualise a customer’s journey and what they are feeling when they are interacting with different parts of the business.
Customer journey map provides that visual representation. It is a live strategic tool that represents the experience that your company is providing from a customers perspective.
It allows different departments to see how they impact the overall customer experience and helps in assigning accountability to each department.
Customer journey maps identify gaps in customer experience across the customer life cycle and across all the touch points.
If you are ready to start mapping customer journeys and identify their major pain points, then we are here to help you. Lets talk